Terms & Conditions

By registering at the Academy, parents/guardians and pupils are accepting the regulations, terms and conditions of the academy stated below. 

Uniform & Preparedness

  • Students must wear the correct uniform for their class (available from our online shop).
  • Hair must be tied back neatly, and no watches or jewellery are allowed.

Conduct

  • Parents can watch lessons only in the last week of the Autumn and Summer terms (unless a preschool class allows otherwise). There should be no disruptions in the studio during lessons
  • You may take photos/videos of your own child, but not of other children unless you have parental permission.
  • Abusive, unpleasant, or disrespectful behaviour (in person, online, or otherwise) will result in immediate termination of training without refund.

Communication

  • We use email, text, and social media to share updates — keep your contact details current.
  • Best way to contact us: email info@chloemaysdanceacademy.co.uk (response within 2 working days). Urgent issues: call 07818 020865.
  • Feedback is welcome — please raise concerns directly with us rather than on social media.

Health, Safety & Safeguarding

  • Parents are responsible for supervising children in waiting/changing areas.
  • Inform us of medical conditions/injuries and keep emergency contacts up to date.
  • A first-aider is always present. Minor injuries may be treated unless we have written instructions not to.
  • Dance involves physical contact for training and safety, especially in Acro. This is always handled professionally and respectfully.
  • While we aim to keep students safe, injuries can happen. We’re not liable unless caused by staff negligence.

Social Media & Media Use

  • Students may be photographed/filmed in class or performances for Academy use (website, social media, promotional materials) unless you opt out in writing.

Missed Classes

  • If a class cannot run it will be rescheduled for another date in the academic year. Occassionally it may not be possible to offer a ‘make up class’ and a refund will be given.
  • No refunds for missed classes by the student — but catch-up may be possible if space allows.
  • Special circumstances (e.g., long-term illness) may be considered for concessions.

Cancelling Classes

  • 4 weeks’ written notice (email) is required.
  • You pay for classes up to and during the notice period (you may still attend them).
  • No refund if you choose not to attend during the notice period.
  • Final payments will be adjusted for any over- or underpayment.